Experiencing issues but no active incidents reported?
If your service appears to be down and nothing is listed, it may be a wider network issue.

Are you an OFNL customer?
Please check the OFNL incident page for any national or local outages:
View OFNL Network Incidents

If there are no reported issues, please reach out to our support team for further assistance.

All systems are operational

Other Services

Fibre Networks

Connectivity Services

Network Services

Datacentres - London

Datacentres - North West

Stickied Incidents

24th August 2026

Core Network Routing Maintenance Window - 2309014

Engineers will be completing essential Maintenance on our Core Network, impacting the services of all customers.

Maintenance Reference: 2309014

Date - 24/08/2026 23:00 - 25/08/2026 06:00

All impacted customers have been contacted via email and provided with a description of the works.

We advise that all equipment is left powered on and services should be restored once works have completed, if they do not then customers are advised to power off all InternetTY equipment if they have it at the wall for at least 2 minutes and then power it back on again and services should then be restored. If your service doesn't restore then please contact our support team for further assistance. We apologise in advance for any inconvenience caused by the loss of service.

Past Incidents

2nd May 2026

No incidents reported

1st May 2026

No incidents reported

30th April 2026

No incidents reported

29th April 2026

No incidents reported

28th April 2026

No incidents reported

27th April 2026

No incidents reported

26th April 2026

Manchester Manchester - Irwell

Our monitoring systems have alerted us to an outage within the Irwell Development. Engineers are investigating the outage.

Engineers have arrived on site - They have confirmed the cabinet had lost power; The battery had depleted, and they are investigating why our early warning system did not notify us that the power source had been lost earlier in the day.

Services are restoring.

Our network operations team has been unable to access the site remotely. Engineers have been sent to the site to investigate and restore services; Approximate arrival 20.30. Our next update will be 20.45