Experiencing issues but no active incidents reported?
If your service appears to be down and nothing is listed, it may be a wider network issue.
Are you an OFNL customer?
Please check the OFNL incident page for any national or local outages:
View OFNL Network Incidents
If there are no reported issues, please reach out to our support team for further assistance.
All systems are operational
Other Services
Customer Services
Operational
Fibre Networks
Lincolnshire
Operational
Staffordshire
Operational
Manchester
Operational
Liverpool
Operational
North Lincolnshire
Operational
Connectivity Services
OFNL FTTP
Operational
xDSL Broadband Services
Operational
Ethernet Services
Operational
Wireless Services
Operational
Network Services
DNS Services
Operational
Website
Operational
Database Services
Operational
Voice Services
Operational
Datacentres - London
London - Telehouse East
Operational
London - Telehouse West
Operational
London - Telehouse North
Operational
London - Equinix LD8
Operational
London - QiComm Tutis Point
Operational
Datacentres - North West
Liverpool - Royal Exchange
Operational
Manchester - MANOC 4
Operational
Past Incidents
16th November 2025
No incidents reported
15th November 2025
No incidents reported
14th November 2025
North West - Internet Service Outage
We are investigating reports of a full loss of service in areas of Manchester and Liverpool. Updates to follow
All services have been restored to the affected areas. The outage was caused by Optic Failure on a fibre connection of a Major NNI to one of our third-party backhaul providers. Engineers within the affected London Datacentre attended and replaced the Optic and restored services. We apologise profusely for any inconvenience caused and expect no further interruptions to services.
We are watching service restoration. Update to follow
