InternetTY Status
Experiencing issues but no active incidents reported?
If your service appears to be down and nothing is listed, it may be a wider network issue.

Are you an OFNL customer?
Please check the OFNL incident page for any national or local outages:
View OFNL Network Incidents

If there are no reported issues, please reach out to our support team for further assistance.
All systems are operational

Stickied Incidents

24th August 2026

Core Network Routing Maintenance Window - 2309014

Engineers will be completing essential Maintenance on our Core Network, impacting the services of all customers.

Maintenance Reference: 2309014

Date - 24/08/2026 23:00 - 25/08/2026 06:00

All impacted customers have been contacted via email and provided with a description of the works.

We advise that all equipment is left powered on and services should be restored once works have completed, if they do not then customers are advised to power off all InternetTY equipment if they have it at the wall for at least 2 minutes and then power it back on again and services should then be restored. If your service doesn't restore then please contact our support team for further assistance. We apologise in advance for any inconvenience caused by the loss of service.

Past Incidents

15th November 2025

No incidents reported

14th November 2025

North West - Internet Service Outage

We are investigating reports of a full loss of service in areas of Manchester and Liverpool. Updates to follow

  • All services have been restored to the affected areas. The outage was caused by Optic Failure on a fibre connection of a Major NNI to one of our third-party backhaul providers. Engineers within the affected London Datacentre attended and replaced the Optic and restored services. We apologise profusely for any inconvenience caused and expect no further interruptions to services.

  • We are watching service restoration. Update to follow

    • 13th November 2025

    No incidents reported

    12th November 2025

    No incidents reported

    11th November 2025

    No incidents reported

    10th November 2025

    No incidents reported

    9th November 2025

    No incidents reported