Experiencing issues but no active incidents reported?
If your service appears to be down and nothing is listed, it may be a wider network issue.
Are you an OFNL customer?
Please check the OFNL incident page for any national or local outages:
View OFNL Network Incidents
If there are no reported issues, please reach out to our support team for further assistance.
All systems are operational
Other Services
Customer Services
Operational
Fibre Networks
Lincolnshire
Operational
Staffordshire
Operational
Manchester
Operational
Liverpool
Operational
North Lincolnshire
Operational
Connectivity Services
OFNL FTTP
Operational
xDSL Broadband Services
Operational
Ethernet Services
Operational
Wireless Services
Operational
Network Services
DNS Services
Operational
Website
Operational
Database Services
Operational
Voice Services
Operational
Datacentres - London
London - Telehouse East
Operational
London - Telehouse West
Operational
London - Telehouse North
Operational
London - Equinix LD8
Operational
London - QiComm Tutis Point
Operational
Datacentres - North West
Liverpool - Royal Exchange
Operational
Manchester - MANOC 4
Operational
Past Incidents
5th October 2025
No incidents reported
4th October 2025
North LincolnshireUlceby
We have been alerted to a mains power loss in Ulceby,
Our engineers are monitoring the situation. The cabinet is currently running on Battery.
Mains services have now been restored, our network management team will monitor servicesz
Our mobile generation unit has now been deployed to maintain power. Services offline should start to restore.
3rd October 2025
No incidents reported
2nd October 2025
No incidents reported
1st October 2025
Liverpool Brunswick Park - Hawthorne Building
Our monitoring is indicating a loss of service to the Hawthorne Building of the Brunswick Park Site. Updates to follow
Following extensive monitoring, this incident is now closed. We are not expecting any further interruption to services and power within the building appears to have stabilised
Power has now been restored to all of our equipment, meaning internet connectivity has been restored. We are watching services closely, and services remain at risk of failure
We have spoken with Building Management on site, and they have advised that they are having power issues and are awaiting the arrival of an electrician. At this time, this power outage is only affecting our equipment in the Hawthorne Building. We will continue to chase building management regarding power restoration.
Our team are currently in the process of trying to contact Building management to establish if there is power to our equipment on site. Updates to follow
