InternetTY Status
Experiencing issues but no active incidents reported?
If your service appears to be down and nothing is listed, it may be a wider network issue.

Are you an OFNL customer?
Please check the OFNL incident page for any national or local outages:
View OFNL Network Incidents

If there are no reported issues, please reach out to our support team for further assistance.
Some systems are experiencing issues

Stickied Incidents

24th August 2026

Core Network Routing Maintenance Window - 2309014

Engineers will be completing essential Maintenance on our Core Network, impacting the services of all customers.

Maintenance Reference: 2309014

Date - 24/08/2026 23:00 - 25/08/2026 06:00

All impacted customers have been contacted via email and provided with a description of the works.

We advise that all equipment is left powered on and services should be restored once works have completed, if they do not then customers are advised to power off all InternetTY equipment if they have it at the wall for at least 2 minutes and then power it back on again and services should then be restored. If your service doesn't restore then please contact our support team for further assistance. We apologise in advance for any inconvenience caused by the loss of service.

Past Incidents

16th August 2025

No incidents reported

15th August 2025

Liverpool Brunswick Park - Oregon

We are investigating dropouts in the Oregon Building within the Brunswick Park Complex.

The issue has already been diagnosed as a cable link to the building which is dropping intermittently. We suspect this is a cable fault and require engineers to attend the site to investigate this

We have reached out to Building Management to arrange building access. Updates to follow

  • On-site engineers have replaced a switch and link cable. Monitoring indicates the issue has been fully resolved, but we will continue to observe performance to ensure stability.

  • NOC Team are not happy with monitoring. Engineers have been despatched to site. ETA to site 00:30 hours. Updates will follow after this time.

  • Our engineers have successfully established a connection via an alternative method to help stabilise services. The network is currently under active monitoring to ensure continued stability. Communication with the on-site team is ongoing and effective. If further on-site attendance becomes necessary, it will be arranged promptly.

  • Our engineers have attempted to attend the site; however, we have been unable to gain access to the property due to restrictions with the building management. At this stage, we believe the issue is related to a cabling fault, which is causing intermittent service.

    Unfortunately, we are currently unable to resolve the issue until access is granted. Until we can gain entry we will continue to monitor the situation closely.

    • 14th August 2025

    No incidents reported

    13th August 2025

    No incidents reported

    12th August 2025

    No incidents reported

    11th August 2025

    No incidents reported

    10th August 2025

    No incidents reported