InternetTY Status
Experiencing issues but no active incidents reported?
If your service appears to be down and nothing is listed, it may be a wider network issue.

Are you an OFNL customer?
Please check the OFNL incident page for any national or local outages:
View OFNL Network Incidents

If there are no reported issues, please reach out to our support team for further assistance.
All systems are operational

Stickied Incidents

24th August 2026

Core Network Routing Maintenance Window - 2309014

Engineers will be completing essential Maintenance on our Core Network, impacting the services of all customers.

Maintenance Reference: 2309014

Date - 24/08/2026 23:00 - 25/08/2026 06:00

All impacted customers have been contacted via email and provided with a description of the works.

We advise that all equipment is left powered on and services should be restored once works have completed, if they do not then customers are advised to power off all InternetTY equipment if they have it at the wall for at least 2 minutes and then power it back on again and services should then be restored. If your service doesn't restore then please contact our support team for further assistance. We apologise in advance for any inconvenience caused by the loss of service.

Past Incidents

12th July 2025

No incidents reported

11th July 2025

No incidents reported

10th July 2025

South Ferriby , Horkstow, Saxby, Bonby and Worlaby Service Outage

Our monitoring has indicated a full loss of service to South Ferriby , Horkstow, Saxby, Bonby and Worlaby. We are investigating the reason for this loss of service. Updates to follow

  • Incident closed. Mains power has been restored to our cabinet, and following a sufficient period of monitoring, we have detached the backup generators.

  • Update from Northern Power Grid Incident Ref: INCD-664327-A:

    Updated Restoration estimated 20:45 - 21:45

    We will continue to retain power to our cabinet for those customers unaffected by the power cut for the remainder of the power cut. Updates to follow

  • Power has been restored to the cabinet via our backup generator, meaning customers in areas that have Power but are serviced by the cabinet are now back on. We will retain power to our cabinet until the Mains supply restores

  • Northern Power Grid Incident Ref: INCD-664327-A:

    LATEST UPDATE:

    15:23 A power cut has been reported in your area.

    15:30 Our team have identified what’s caused the power cut and are working to get your power back on.

    Restoration estimated 16:30 - 17:30

  • Engineers have arrived at the cabinet and found that Mains power has been lost. A further engineer is en route ETA 5 minutes with a backup generator to bring services back online. We will then be able to restore services and run on generator until Mains power is restored. We expect service restoration in approx 10-15 minutes.

  • Engineers have been dispatched to the Cabinet to investigate the reason for the loss of service as well as validate power to the equipment. ETA 15 Minutes. Updates to follow

    • 9th July 2025

    No incidents reported

    8th July 2025

    No incidents reported

    7th July 2025

    No incidents reported

    6th July 2025

    No incidents reported