Experiencing issues but no active incidents reported?
If your service appears to be down and nothing is listed, it may be a wider network issue.
Are you an OFNL customer?
Please check the OFNL incident page for any national or local outages:
View OFNL Network Incidents
If there are no reported issues, please reach out to our support team for further assistance.
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Lincolnshire
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Datacentres - London
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Stickied Incidents
25th October 2026
LincolnshirePower Outage: Low Villages North Lincolnshire
We are aware of a power outage within the Low Villages affecting our cabinet; Customers in this area may be currently experiencing a loss of service. Please do not reset your router. Our engineering team is working on deploying secondary power.
Power in the Low Villages has been restored; Our engineers have switched the cabinet back to mains power; We will continue to monitor throughout the evening.
Our engineering team have applied generation and will remain onsite until mains power has been restored.
Past Incidents
9th July 2025
No incidents reported
8th July 2025
No incidents reported
7th July 2025
No incidents reported
6th July 2025
No incidents reported
5th July 2025
LincolnshireNorth Thoresby & Marshchapel
Our monitoring system have reported an outage in Thoresby and Marshchapel. This work is due to a backhaul provider doing unplanned maintenance. Our engineers are working on routing traffic via an alternative path to restore services.
Our backhaul provider has confirmed service is back up and operational. The outage was caused by 'Poor Records', which meant works that should not have affected us did. We will continue to work with them to prevent recurrences.
Our engineers have managed to re-route traffic on the affected links via an alternative path into another village. Services should be restored. Our team is in contact with our backhaul fibre provider to ascertain the reason for the unannounced outage.
