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If your service appears to be down and nothing is listed, it may be a wider network issue.

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Please check the OFNL incident page for any national or local outages:
View OFNL Network Incidents

If there are no reported issues, please reach out to our support team for further assistance.
All systems are operational

Stickied Incidents

1st July 2026

OFNL Network Wide Maintenance - OFNLITYNW005

OFNL Description of Works:

On the 4th June 2026, OFNL upgraded our Core Routers to provide increased capacity for ISP connections in Telehouse West (THW), and we swapped our Chassis in THW.  To complete this work, OFNL needs to initiate a final reboot of the equipment to bring it into service. OFNL expect this final reboot to take up to 45 minutes. 

Classification - Affected

Time:

Start Time: 01-07-2026 02:00:00 End Time: 01-07-2026 06:00:00

All impacted customers have been notified by email and provided with further information in relation to the works. We will be using this incident to provide updates to our customers and ensure close monitoring of our network so that we can restore services as quickly as possible following completion of the works at their end.

Past Incidents

5th July 2025

Lincolnshire North Thoresby & Marshchapel

Our monitoring system have reported an outage in Thoresby and Marshchapel. This work is due to a backhaul provider doing unplanned maintenance. Our engineers are working on routing traffic via an alternative path to restore services.

  • Our backhaul provider has confirmed service is back up and operational. The outage was caused by 'Poor Records', which meant works that should not have affected us did. We will continue to work with them to prevent recurrences.

  • Our engineers have managed to re-route traffic on the affected links via an alternative path into another village. Services should be restored. Our team is in contact with our backhaul fibre provider to ascertain the reason for the unannounced outage.

  • 4th July 2025

    No incidents reported

    3rd July 2025

    No incidents reported

    2nd July 2025

    No incidents reported

    1st July 2025

    No incidents reported

    30th June 2025

    No incidents reported

    29th June 2025

    No incidents reported

    28th June 2025

    No incidents reported