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Stickied Incidents

25th October 2026

Lincolnshire Power Outage: Low Villages North Lincolnshire

We are aware of a power outage within the Low Villages affecting our cabinet; Customers in this area may be currently experiencing a loss of service. Please do not reset your router. Our engineering team is working on deploying secondary power.

  • Power in the Low Villages has been restored; Our engineers have switched the cabinet back to mains power; We will continue to monitor throughout the evening.

  • Our engineering team have applied generation and will remain onsite until mains power has been restored.

  • Past Incidents

    7th May 2025

    No incidents reported

    6th May 2025

    No incidents reported

    5th May 2025

    No incidents reported

    4th May 2025

    No incidents reported

    3rd May 2025

    No incidents reported

    2nd May 2025

    No incidents reported

    1st May 2025

    Ulceby North Lincolnshire Cabinet Power Outage

    We are aware of a loss of service to some customers in Ulceby. Our cabinet has lost mains power along with half of the village. Battery backups have now depleted and so select customers in the remaining half are therefore without internet. Updates to follow

  • Following a period of monitoring, we have moved power for the cabinet back to the mains supply. We have spoken with Northern Power Grid representatives on site who have advised they do not expect any further outages to service. Our engineers have therefore left the site and this incident will be closed.

  • The mains power has gone again and appears to be intermittent. Battery backup will remain until we are happy that mains power is stable for a prolonged period. Updates to follow

  • Mains power has been restored to the cabinet, our engineers will remain on site for a short while before working to disconnect battery backups should service remain stable.

  • Update from Northern Power Grid:

    Unplanned Powercut Ref: INCD-640451-A Our team have identified what's caused the power cut and are working to get your power back on

    Our cabinet remains powered via Generator meaning anyone in the village with power should now have internet restored.

  • Services are restored to affected customers and the Cabinet is now being operated via generator until the Mains power is restored. Services remain at higher risk than usual of failure. Updates to follow and full mains power restoration

  • Engineers have been dispatched from our Barton Upon Humber base with generator power to provide power to the cabinet to restore services to those with power in the affected area. We are expecting arrival and service restoration before 8pm should mains power not restore by then. Updates to follow