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Experiencing issues but no active incidents reported?
If your service appears to be down and nothing is listed, it may be a wider network issue.

Are you an OFNL customer?
Please check the OFNL incident page for any national or local outages:
View OFNL Network Incidents

If there are no reported issues, please reach out to our support team for further assistance.
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Stickied Incidents

25th October 2026

Lincolnshire Power Outage: Low Villages North Lincolnshire

We are aware of a power outage within the Low Villages affecting our cabinet; Customers in this area may be currently experiencing a loss of service. Please do not reset your router. Our engineering team is working on deploying secondary power.

  • Power in the Low Villages has been restored; Our engineers have switched the cabinet back to mains power; We will continue to monitor throughout the evening.

  • Our engineering team have applied generation and will remain onsite until mains power has been restored.

    • Past Incidents

    16th April 2025

    No incidents reported

    15th April 2025

    No incidents reported

    14th April 2025

    No incidents reported

    13th April 2025

    No incidents reported

    12th April 2025

    No incidents reported

    11th April 2025

    No incidents reported

    10th April 2025

    No incidents reported

    9th April 2025

    Liverpool Parliament Place

    Our monitoring has detected a full loss of service to the Parliament Place Site. Updates to follow

  • Openreach has marked this fault as resolved. Incident Closed

  • Services have remained restored and stable since 2025-04-10 09:18:11 , we continue to consider services at risk until Openreach clears the fault in its entirety. Updates to follow

  • At Risk - Status Advised

  • KCI 4 - Service Management : Openreach engineers advise: They are currently investigating the fault The next update will be at approximately 14.00.

  • Engineers have been allocated. Estimated Time of Arrival: 11.15 The next update will be at approximately 12.15

  • KCI 1 - Fault Accepted by Openreach We have received your fault. We will now complete diagnostics. Please stand by for next steps.

  • Access to the necessary equipment has now been obtained and the fault has been confirmed on site.

    The issue is currently being managed by Openreach, and we are awaiting further updates from the local Openreach engineer regarding the next steps for resolution.

    We will continue to monitor progress closely and provide you with any updates as soon as we receive them.

    Thank you for your continued patience.

  • Next update expected 10am

  • Unfortunately, our engineers have been unable to gain access to the required equipment to investigate or resolve the reason for outage at this time. We’re currently working with the relevant parties to resolve this as quickly as possible.

    We completely understand how frustrating delays can be, and we’ll keep you updated as soon as we have access confirmed and a revised plan in place.

  • We continue to await on-site checks from Building Management. Until this is completed, we cannot proceed with clearing this fault. We will provide an update once these have been carried out as requested

  • We are still awaiting on-site checks at Parliament Place. Updates to follow

  • We are currently working with Building Management to validate power to our equipment in the building as well as complete further onsite checks. We have arranged for building management to attend with an estimated ETA of approximately 19:15. We will provide a further update once they have arrived at site and carried out initial checks