All systems are operational

Stickied Incidents

21st October 2025

Liverpool Network Maintenance Window - 2309011

Engineers will be completing essential Maintenance on our Network, impacting services to some of our customers in Liverpool

Maintenance Reference: 2309011

Date - 21/10/2025 23:00 - 22/10/2025 06:00

All impacted customers have been contacted via email and provided with a description of the works.

We advise that all equipment is left powered on and services should be restored once works have completed, if they do not then customers are advised to power off all InternetTY equipment if they have it at the wall for at least 2 minutes and then power it back on again and services should then be restored. If your service doesn't restore then please contact our support team for further assistance. We apologise in advance for any inconvenience caused by the loss of service.

Past Incidents

6th March 2025

Brunswick Park - Oregon

We are aware of a service outage to Oregon within the Brunswick Park Complex. We are aware of power works within the building this afternoon, which we were not initially informed of, causing the loss of service. We have since been informed by building management that power was restored however our equipment has not come back on. Efforts with building management to restore services have so far been unsuccessful. Updates to follow

  • Engineers have gained access, replaced the failed power unit and services are restoring.

  • Engineers have arrived on site. They are just awaiting access from building management

  • Engineers travelling to the complex have been delayed in traffic and the revised estimated time of arrival is 7.15pm.

  • Unfortunately we have been unable to restore service remotely meaning we suspect that the power loss has damaged switching hardware. We have dispatched engineers with replacement hardware, ETA to site due to the time of day is 2 hours 30 Minutes. Updates to follow

    • 5th March 2025

    No incidents reported

    4th March 2025

    No incidents reported

    3rd March 2025

    No incidents reported

    2nd March 2025

    No incidents reported

    1st March 2025

    No incidents reported

    28th February 2025

    No incidents reported