Incident Closed. Services are no longer considered at risk. We have received an update from Virgin media to state that our circuits failed due to unexpected impact from organised Maintenance. We have been assured that the Maintenance has now concluded and no further impact is expected. We apologise profusely for any inconvenience caused.

Following investigations, we have found the issue is linked to backhaul services to the area. The loss of 3 major backhaul routes meant that the impacted areas were left without service. We have raised a fault with Virgin Media who provide the circuits and await an update. In the meantime, services have been restored to all customers and we are monitoring services closely. Services remain at high risk of failure until we have more information regarding the outage.

Our monitoring indicates that services are restoring across affected areas. We are watching service restoration and services remain at high risk of failure until a reason for outage has been determined