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Experiencing issues but no active incidents reported?
If your service appears to be down and nothing is listed, it may be a wider network issue.

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Please check the OFNL incident page for any national or local outages:
View OFNL Network Incidents

If there are no reported issues, please reach out to our support team for further assistance.
All systems are operational

Stickied Incidents

8th April 2026

OFNL Network Wide Maintenance - OFNLITYNW003

OFNL Description of Works:

OFNL are working to upgrade our Core Routers to provide increased capacity for ISP connections in Telehouse West. As part of this work, OFNL will be performing a change to our Core Router chassis in Telehouse West (THW). 

Classification - Affected

Time:

Start Time: 08-04-2026 01:00:00 End Time: 08-04-2026 06:00:00

All impacted customers have been notified by email and provided with further information in relation to the works. We will be using this incident to provide updates to our customers and ensure close monitoring of our network so that we can restore services as quickly as possible following completion of the works at their end.

Past Incidents

8th December 2024

No incidents reported

7th December 2024

Storm Darragh - All Services Considered At Risk - Warning

As power companies across the country report that storm damage is straining resources and creating unsafe conditions that hinder mitigation efforts, we are deeming all services currently at risk.

Prolonged power outages may exceed the reasonable duration supported by battery backup service level agreements, impacting service reliability.

Updates to follow on any affected services.

  • Incident Closed - Services no longer considered at risk.

  • Risk to services is now lowered from "High risk of Failure" to "at risk" in all areas. Updates to Follow

  • Services have been restored to all affected customers in Stone, Staffordshire. We continue to monitor services closely and services remain at high risk of failure for all areas

  • Services remain affected in Stone Staffordshire. The latest update from National grid is as follows:

    "Active Power Cut Incident: INCD-34952-p

    We are aware of the power cut affecting the ST15 area. The incident was raised at 5:23pm this evening and our engineers are working to get the power returned as quickly as possible. We are sorry for any inconvenience this is causing you.

    There are currently 718 properties off supply

    Reason for outage: There is currently a fault on our overhead network. Your supply may go off and on while we work hard to resolve this."

  • Services in Lincolnshire are currently considered at high risk of failure. We are ready to respond where possible to reduce outage times should services be impacted.

    Statement from Northern Power Grid:

    "Storm Darragh is impacting our network.

    The strong wind and heavy rain is impacting our ability to safely assess the extent of the damage and restore power, meaning we are currently unable to provide estimated restoration times."

  • Customers in Stone, Staffordshire are currently without service due to a Power outage. Updates to follow

  • 6th December 2024

    No incidents reported

    5th December 2024

    No incidents reported

    4th December 2024

    No incidents reported

    3rd December 2024

    No incidents reported

    2nd December 2024

    No incidents reported