Stickied Incidents

21st October 2025

Liverpool Network Maintenance Window - 2309011

Engineers will be completing essential Maintenance on our Network, impacting services to some of our customers in Liverpool

Maintenance Reference: 2309011

Date - 21/10/2025 23:00 - 22/10/2025 06:00

All impacted customers have been contacted via email and provided with a description of the works.

We advise that all equipment is left powered on and services should be restored once works have completed, if they do not then customers are advised to power off all InternetTY equipment if they have it at the wall for at least 2 minutes and then power it back on again and services should then be restored. If your service doesn't restore then please contact our support team for further assistance. We apologise in advance for any inconvenience caused by the loss of service.

Past Incidents

31st October 2024

No incidents reported

30th October 2024

No incidents reported

29th October 2024

No incidents reported

28th October 2024

No incidents reported

27th October 2024

No incidents reported

26th October 2024

No incidents reported

25th October 2024

No incidents reported

24th October 2024

Liverpool Princeton Place Brunswick Park - Liverpool Partial Outage

A power issue to the main router is affecting services

We’re pleased to confirm that all services have been fully restored, and no further issues have been identified. Our team is continuing to investigate the power issue to prevent any future occurrences. This incident is now considered closed, but if you have any concerns, feel free to reach out.

We’re happy to report that services are being restored following a power cycle. You should begin to see improvements shortly. Thank you for your patience and understanding as we work to ensure everything is running smoothly again. If you experience any ongoing issues, please don't hesitate to reach out!

Next update expected in 20 minutes

Building Management are on route to investigate power ETA to site 30 minutes