All systems are operational

Stickied Incidents

10th July 2025

South Ferriby , Horkstow, Saxby, Bonby and Worlaby Service Outage

Our monitoring has indicated a full loss of service to South Ferriby , Horkstow, Saxby, Bonby and Worlaby. We are investigating the reason for this loss of service. Updates to follow

  • Update from Northern Power Grid Incident Ref: INCD-664327-A:

    Updated Restoration estimated 20:45 - 21:45

    We will continue to retain power to our cabinet for those customers unaffected by the power cut for the remainder of the power cut. Updates to follow

  • Power has been restored to the cabinet via our backup generator, meaning customers in areas that have Power but are serviced by the cabinet are now back on. We will retain power to our cabinet until the Mains supply restores

  • Northern Power Grid Incident Ref: INCD-664327-A:

    LATEST UPDATE:

    15:23 A power cut has been reported in your area.

    15:30 Our team have identified what’s caused the power cut and are working to get your power back on.

    Restoration estimated 16:30 - 17:30

  • Engineers have arrived at the cabinet and found that Mains power has been lost. A further engineer is en route ETA 5 minutes with a backup generator to bring services back online. We will then be able to restore services and run on generator until Mains power is restored. We expect service restoration in approx 10-15 minutes.

  • Engineers have been dispatched to the Cabinet to investigate the reason for the loss of service as well as validate power to the equipment. ETA 15 Minutes. Updates to follow

  • Past Incidents

    31st October 2024

    No incidents reported

    30th October 2024

    No incidents reported

    29th October 2024

    No incidents reported

    28th October 2024

    No incidents reported

    27th October 2024

    No incidents reported

    26th October 2024

    No incidents reported

    25th October 2024

    No incidents reported

    24th October 2024

    Liverpool Princeton Place Brunswick Park - Liverpool Partial Outage

    A power issue to the main router is affecting services

  • We’re pleased to confirm that all services have been fully restored, and no further issues have been identified. Our team is continuing to investigate the power issue to prevent any future occurrences. This incident is now considered closed, but if you have any concerns, feel free to reach out.

  • We’re happy to report that services are being restored following a power cycle. You should begin to see improvements shortly. Thank you for your patience and understanding as we work to ensure everything is running smoothly again. If you experience any ongoing issues, please don't hesitate to reach out!

  • Next update expected in 20 minutes

  • Building Management are on route to investigate power ETA to site 30 minutes