All systems are operational

Stickied Incidents

21st October 2025

Liverpool Network Maintenance Window - 2309011

Engineers will be completing essential Maintenance on our Network, impacting services to some of our customers in Liverpool

Maintenance Reference: 2309011

Date - 21/10/2025 23:00 - 22/10/2025 06:00

All impacted customers have been contacted via email and provided with a description of the works.

We advise that all equipment is left powered on and services should be restored once works have completed, if they do not then customers are advised to power off all InternetTY equipment if they have it at the wall for at least 2 minutes and then power it back on again and services should then be restored. If your service doesn't restore then please contact our support team for further assistance. We apologise in advance for any inconvenience caused by the loss of service.

Past Incidents

5th September 2024

North Lincolnshire Power Loss - Lincolnshire

We are aware of ongoing power issues within North Lincolnshire; Our equipment remains in operation on battery; We are monitoring and consider services at-risk at this time.

Currently, no customers with power are currently affected.

  • Incident Closed. Services no longer considered at risk with all services now operating on Mains Power.

  • Power has been restored to most locations; Some cabinets are still running on battery backup.

    • 4th September 2024

    No incidents reported

    3rd September 2024

    No incidents reported

    2nd September 2024

    OFNL FTTP OFNL Outage

    OFNL Service Outage; 318282: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES Last updated:(02 Sep 2024 10:20hrs)

    Status: Currently open. Location: Network Wide.

    We are currently experiencing a network incident affecting our entire network. Engineers are currently investigating the issue and will provide an update as soon as possible.Please do not reset your equipment.We apologise for any inconvenience this may cause.

  • OFNL are now reporting this incident as resolved. We will monitor services over the next few hours.

    • 1st September 2024

    No incidents reported

    31st August 2024

    No incidents reported

    30th August 2024

    No incidents reported