Our monitoring has indicated a full loss of service to South Ferriby , Horkstow, Saxby, Bonby and Worlaby. We are investigating the reason for this loss of service. Updates to follow
Update from Northern Power Grid Incident Ref: INCD-664327-A:
Updated Restoration estimated 20:45 - 21:45
We will continue to retain power to our cabinet for those customers unaffected by the power cut for the remainder of the power cut. Updates to follow
Power has been restored to the cabinet via our backup generator, meaning customers in areas that have Power but are serviced by the cabinet are now back on. We will retain power to our cabinet until the Mains supply restores
Northern Power Grid Incident Ref: INCD-664327-A:
LATEST UPDATE:
15:23 A power cut has been reported in your area.
15:30 Our team have identified what’s caused the power cut and are working to get your power back on.
Restoration estimated 16:30 - 17:30
Engineers have arrived at the cabinet and found that Mains power has been lost. A further engineer is en route ETA 5 minutes with a backup generator to bring services back online. We will then be able to restore services and run on generator until Mains power is restored. We expect service restoration in approx 10-15 minutes.
Engineers have been dispatched to the Cabinet to investigate the reason for the loss of service as well as validate power to the equipment. ETA 15 Minutes. Updates to follow
No incidents reported
No incidents reported
No incidents reported
We are investigating reports of a loss of service to areas of New Holland and Barrow Haven. Updates to follow
All services have been restored and services are no longer considered at risk. The small electrical fire has been traced to a PSU for the secondary piece of core equipment. We have swapped this out and the core equipment is operating normally so there is no requirement for its replacement. If you are still experiencing issues please contact our support team on 0333 102 0000. If you have internet service but not landline service then please power off all internetty equipment for 2 minutes and then power it back on again and telephone services should be restored. If they do not please do get in touch. We apologise profusely for any inconvenience caused by the outage.
Service has been restored and sessions with routers reestablished. We are currently monitoring service restoration very closely whilst investigations at the cabinet into the cause of the issue continue
Upon investigation, it seems there has been a small electrical fire in the cabinet, whilst one piece of core equipment remained online, a second piece of core equipment was offline upon arrival. Mains power has been isolated whilst we investigate the damage and make it safe. Once it is safe to do so we will be looking at this piece of equipment and devising a fix plan should this need to be replaced.
Our engineer has arrived at the cabinet and has began investigations
Engineers are en route to our Street Cabinet in New Holland to investigate the route cause of this issue ETA 10 Minutes. Updates to follow
No incidents reported
We are aware of loss of service in both Queensland Place and Parliament Place in Liverpool. Following a power outage earlier on, our cabinet lost power. Unfortunately, although power restored to other areas of the complex, our cabinet is still without power. We are working with building management on site to restore power as soon as possible and therefore restore internet services
No incidents reported