InternetTY Status
Experiencing issues but no active incidents reported?
If your service appears to be down and nothing is listed, it may be a wider network issue.

Are you an OFNL customer?
Please check the OFNL incident page for any national or local outages:
View OFNL Network Incidents

If there are no reported issues, please reach out to our support team for further assistance.
All systems are operational

Stickied Incidents

8th April 2026

OFNL Network Wide Maintenance - OFNLITYNW003

OFNL Description of Works:

OFNL are working to upgrade our Core Routers to provide increased capacity for ISP connections in Telehouse West. As part of this work, OFNL will be performing a change to our Core Router chassis in Telehouse West (THW). 

Classification - Affected

Time:

Start Time: 08-04-2026 01:00:00 End Time: 08-04-2026 06:00:00

All impacted customers have been notified by email and provided with further information in relation to the works. We will be using this incident to provide updates to our customers and ensure close monitoring of our network so that we can restore services as quickly as possible following completion of the works at their end.

Past Incidents

8th May 2024

No incidents reported

7th May 2024

No incidents reported

6th May 2024

No incidents reported

5th May 2024

No incidents reported

4th May 2024

No incidents reported

3rd May 2024

Copperas House / The Exchange Student Accommodation

We are investigating reports of loss of service at Copperas House and the exchange student accommodation. Updates to follow

  • Services restored. Services are no longer considered at risk of failure. If you are still without service please contact our support team for assistance

  • We are seeing services restore across all sites impacted by the power cut. Services considered at risk whilst we monitor service restoration

  • Update from SP Energy:

    The estimated restoration time has been amended:

    "Estimated restored time: 03/05/2024 18:00"

  • Update from SP Energy:

    "Estimated restored time: 03/05/2024 21:00"

    We are hoping for a much faster resolution time.

  • The power issue has been identified as an issue relating to SP Energy.

    Please see details of their outage below:

    "There is a power cut affecting the L1, L3 & L7 postcode areas of Liverpool. Our engineers are enroute to find and fix the fault as quickly and as safely as possible. We expect your electricity supply to be restored by 4 pm . If you require any further help or support, please call us on 105.The latest updates can be found on our website www.spenergynetworks.co.uk. We apologise for the inconvenience and thank you for your patience.

    Postcodes affected:

    *******, L1, L130BQ, L19AS, L19AX, L19BD, L19BH, L19BQ, L19BX, L19BY, L19DE, L19EF, L19HZ, L19JG, L315TQ, L35, L35RF, L35SR, L35TB, L35TF, L35TQ, L35XF, L35YD, L697ZX, L77BJ, L77BL, L77BP, L77DL, L77DN, L77DP, L77EA, L77EE, L77EJ, L77HA, L77JB, L93ES"

    Reference Number: INCD-2177510-i Estimated restored time: 03/05/2024 15:57

  • The issue has been diagnosed as a loss of power to Network Equipment servicing these buildings. We are currently working with people on-site to find the route cause of the power issue. Updates to follow

    • 2nd May 2024

    No incidents reported