InternetTY Status
Experiencing issues but no active incidents reported?
If your service appears to be down and nothing is listed, it may be a wider network issue.

Are you an OFNL customer?
Please check the OFNL incident page for any national or local outages:
View OFNL Network Incidents

If there are no reported issues, please reach out to our support team for further assistance.
All systems are operational

Stickied Incidents

4th June 2026

OFNL Network Wide Maintenance - OFNLITYNW004

OFNL Description of Works:

OFNL are working to upgrade our Core Routers to provide increased capacity for ISP connections in Telehouse West. As part of this work, OFNL will be performing a change to our Core Router chassis in Telehouse West (THW). 

Classification - Affected

Time:

Start Time: 04-06-2026 00:01:00 End Time: 04-06-2026 06:00:00

All impacted customers have been notified by email and provided with further information in relation to the works. We will be using this incident to provide updates to our customers and ensure close monitoring of our network so that we can restore services as quickly as possible following completion of the works at their end.

Past Incidents

22nd February 2024

No incidents reported

21st February 2024

No incidents reported

20th February 2024

No incidents reported

19th February 2024

No incidents reported

18th February 2024

No incidents reported

17th February 2024

No incidents reported

16th February 2024

No incidents reported

15th February 2024

Norfolk Street/ Baltic Triangle - Liverpool

We are investigating reports of loss of service in the Norfolk Street/Baltic Triangle area of Liverpool. Updates to follow

  • Our monitoring systems have indicated that Power has been restored and the equipment is back online. Anyone still having issues should contact customer support.

  • Following investigations into the equipment, it is reported that the remote end equipment has had a total electrical power cut. We have contacted building management in Norfolk House who have informed us of planned power maintenance which we were not aware of. Internet services in this area will be impacted until power is restored. We are awaiting updates on the progress of this Maintenance.