Experiencing issues but no active incidents reported?
If your service appears to be down and nothing is listed, it may be a wider network issue.
Are you an OFNL customer?
Please check the OFNL incident page for any national or local outages:
View OFNL Network Incidents
If there are no reported issues, please reach out to our support team for further assistance.
All systems are operational
Other Services
Customer Services
Operational
Fibre Networks
Lincolnshire
Operational
Staffordshire
Operational
Manchester
Operational
Liverpool
Operational
North Lincolnshire
Operational
Connectivity Services
OFNL FTTP
Operational
xDSL Broadband Services
Operational
Ethernet Services
Operational
Wireless Services
Operational
Network Services
DNS Services
Operational
Website
Operational
Database Services
Operational
Voice Services
Operational
Datacentres - London
London - Telehouse East
Operational
London - Telehouse West
Operational
London - Telehouse North
Operational
London - Equinix LD8
Operational
London - QiComm Tutis Point
Operational
Datacentres - North West
Liverpool - Royal Exchange
Operational
Manchester - MANOC 4
Operational
Past Incidents
18th February 2024
No incidents reported
17th February 2024
No incidents reported
16th February 2024
No incidents reported
15th February 2024
Norfolk Street/ Baltic Triangle - Liverpool
We are investigating reports of loss of service in the Norfolk Street/Baltic Triangle area of Liverpool. Updates to follow
Our monitoring systems have indicated that Power has been restored and the equipment is back online. Anyone still having issues should contact customer support.
Following investigations into the equipment, it is reported that the remote end equipment has had a total electrical power cut. We have contacted building management in Norfolk House who have informed us of planned power maintenance which we were not aware of. Internet services in this area will be impacted until power is restored. We are awaiting updates on the progress of this Maintenance.
