Due to a loss of Virtual Machine Clusters within our Network. Our main Website, Customer services Telephone Support and Customer service account portals are currently offline. We did also observe an issue with our DNS which we have resolved via alternative routes so Internet services to customers should be working normally. Landline services in rural areas are also unavailable at this time.

The above issue is also impacting authentication within both our rural and Liverpool Networks.

Advice:

In areas where you have a router please keep your router plugged in. Restarting the router will leave you without service until our authentication servers restore. In areas where you are in a communal address please keep your device connected to the Wifi, disconnecting your devices will mean they cannot authenticate onto the network

We are prepared for Storm Isha

The Met Office has issued a warning for Storm Isha, bringing strong winds and rain across our regions on Sunday 21st January and into Monday 22nd January. Our team are prepared to respond if this weather impacts our internet or Power Services. Network Operations engineers and Field Engineers are on standby for any disruption this may cause.