InternetTY Status
Experiencing issues but no active incidents reported?
If your service appears to be down and nothing is listed, it may be a wider network issue.

Are you an OFNL customer?
Please check the OFNL incident page for any national or local outages:
View OFNL Network Incidents

If there are no reported issues, please reach out to our support team for further assistance.
All systems are operational

Stickied Incidents

24th August 2026

Core Network Routing Maintenance Window - 2309014

Engineers will be completing essential Maintenance on our Core Network, impacting the services of all customers.

Maintenance Reference: 2309014

Date - 24/08/2026 23:00 - 25/08/2026 06:00

All impacted customers have been contacted via email and provided with a description of the works.

We advise that all equipment is left powered on and services should be restored once works have completed, if they do not then customers are advised to power off all InternetTY equipment if they have it at the wall for at least 2 minutes and then power it back on again and services should then be restored. If your service doesn't restore then please contact our support team for further assistance. We apologise in advance for any inconvenience caused by the loss of service.

Past Incidents

11th October 2023

No incidents reported

10th October 2023

No incidents reported

9th October 2023

No incidents reported

8th October 2023

No incidents reported

7th October 2023

No incidents reported

6th October 2023

No incidents reported

5th October 2023

No incidents reported

4th October 2023

Lincolnshire - Traffic Routing

Intermittent link Failure overnight. We have been working to move traffic via alternate routes to avoid this instability and despite best efforts we have been unable to make these transitions seamless. Services are currently routed via Wootton and are now showing as stable. We are leaving traffic via this route to ensure stability.

  • We have been notified that works have concluded and that the hardware has been replaced successfully

  • Emergency Maintenance Hardware Telehouse North Data Centre - Emergency ALERT.

    Please view the details of this emergency maintenance window as this may impact speed performance and network access while networks converge. This is deeply regretful for the late notice of these works and the time remaining within what we deem to be peak time traffic. We have requested works are delayed until after 00:00:00 but our request has been rejected.

    Details:

    Following an extensive investigation by Telehouse North Edge0 there will be an emergency maintenance window this evening at 11pm so hardware can be replaced. The equipment is being prepared in advance but due to access constraints, this has to be completed at 11pm this evening. Service downtime and/or disruption experienced is expected to be less than 30 minutes for customers directly connected to this equipment. All other customers may experience a brief disruption as the network re-converges, although we will minimise this by routing traffic away from the device in advance.

  • We remain on backup and are also monitoring the Main link which appears to have stabilised. Once we are happy that this has remained stable for an extensive period traffic will be moved back to the Main link and normal operations restored.