InternetTY Status
Experiencing issues but no active incidents reported?
If your service appears to be down and nothing is listed, it may be a wider network issue.

Are you an OFNL customer?
Please check the OFNL incident page for any national or local outages:
View OFNL Network Incidents

If there are no reported issues, please reach out to our support team for further assistance.
All systems are operational

Stickied Incidents

4th June 2026

OFNL Network Wide Maintenance - OFNLITYNW004

OFNL Description of Works:

OFNL are working to upgrade our Core Routers to provide increased capacity for ISP connections in Telehouse West. As part of this work, OFNL will be performing a change to our Core Router chassis in Telehouse West (THW). 

Classification - Affected

Time:

Start Time: 04-06-2026 00:01:00 End Time: 04-06-2026 06:00:00

All impacted customers have been notified by email and provided with further information in relation to the works. We will be using this incident to provide updates to our customers and ensure close monitoring of our network so that we can restore services as quickly as possible following completion of the works at their end.

Past Incidents

28th September 2023

No incidents reported

27th September 2023

Performance Issues

We have been notified by monitoring of connection issues with certain services.

Our support Networks are impacted at present.

  • This incident is now marked as resolved. Anyone still experiencing connection issues is advised to contact our customer services team.

  • 100% of the traffic is now working as expected. We continue to monitor this very closely.

  • 95% of traffic is now reaching its destination. We continue to work to restore the remaining links.

  • We are moving affected traffic via an alternate transit route as quickly as possible. More sites will become reachable as traffic is moved but this is a manual process so does take time. Updates to follow

  • Access to certain sites continues to be sporadic. Updates to follow

  • Reminder: Our customer services team are doing all they can to keep customers informed and we understand frustrations at this time however we will not tolerate offensive language or abuse towards our team. Any further updates will be posted via this page

  • We have been notified that Issues have reoccurred elsewhere. We are now back to Performance issues network-wide at present.

  • We are now seeing normal traffic levels in areas other than Liverpool which remains an issue. We are currently investigating why this is the case

  • Customer services are now back in full operation. There will continue to be extended hold times whilst our team work through calls as quickly as possible.

  • Customers are advised NOT to Factory reset their routers. This will lead to longer periods of downtime. Please leave all equipment on at power for quicker restoration times.

  • A transit peer issue means that customers are unable to access certain parts of the internet. This internet issue is impacting our customer services team leading to long call hold times and slower responses to chats and emails. We are currently activating backup services to bring customer services back to full operation however this issue is expected to be resolved very quickly as this is impacting a large number of ISP's in Telehouse North

  • We have been informed of an issue with a major edge router in Telehouse North. This is impacting a wide range of services for a range of ISPs stationed within Telehouse North

    • 26th September 2023

    No incidents reported

    25th September 2023

    No incidents reported

    24th September 2023

    No incidents reported

    23rd September 2023

    No incidents reported

    22nd September 2023

    No incidents reported