We are currently investigating reports of service loss in the North Lincolnshire area. Our team are currently investigating this and an update will be posted in the next few moments.
Service has now fully restored.
Network Operations are advising that services are restoring. Whilst the network is being tested, services are still considered at risk during this time.
Our Network Operations Team have identified a hard-down fault with the third party providers connection to Internetty.
An urgent fault has been raised with the third party provider and an update is expected within the hour.
Our Network Operations Team are continuing to investigate the source of the issue. Engineers are on the way to the cabinet to aid investigations.
Our Network Operations Team have advised that some but not all services in the Barton and Barrow area are affected by the outage. Further investigations are being completed and updates will follow shortly.
No incidents reported
No incidents reported
Our monitoring systems have detected a loss of power error to the main router which services Brunswick park leading to a full outage at the site. Updates to follow
Following extensive work today, the power vulnerability has been eradicated. Services are no longer considered at risk.
Night Conceirge have assisted in getting equipment back on. Appears stable. We will continue to monitor. Engineers will attend tomorrow AM to review
Efforts to restore service on this occasion have been unsuccessful. Updates to follow
Following further contact with building management they are going to reattend to work with our engineers to restore services once again. We have already put in place for our engineers to attend first thing in the morning to investigate why this is happening however it is of upmost importance that we restore service as quickly as we can this evening to minimise disruption. Updates to follow on progress of investigations
Our monitoring systems have detected that the issue has occurred again. Network operations are investigating the route cause of this and will update accordingly.
All services have now reinstated. Outage marked as resolved by Network operations as of 21:08:00 24/08/2023 . Anyone still having issues is urged to contact our customer services team.
Building management have now restored power to the equipment which is now coming back online. Our Network Team will now monitor the equipment. Services remain at risk during this time.
Building management are now on site and are now working with our Network Team to restore power.
Building management have been dispatched to site and have provided an eta of 20 minutes. Further updates to follow.
No incidents reported
No incidents reported
Service Outage - Engineers are on site investigating
Services are restoring. We await information from the provider as to reason for outage. Services still considered at risk while we await further information
Tests are still being conducted to find the source of the issue
Description of Fault:- Primary national circuit is offline. 3rd party provider has been informed. Awaiting call back from out of hours team once preliminary tests are completed