InternetTY Status
Experiencing issues but no active incidents reported?
If your service appears to be down and nothing is listed, it may be a wider network issue.

Are you an OFNL customer?
Please check the OFNL incident page for any national or local outages:
View OFNL Network Incidents

If there are no reported issues, please reach out to our support team for further assistance.
All systems are operational

Stickied Incidents

24th August 2026

Core Network Routing Maintenance Window - 2309014

Engineers will be completing essential Maintenance on our Core Network, impacting the services of all customers.

Maintenance Reference: 2309014

Date - 24/08/2026 23:00 - 25/08/2026 06:00

All impacted customers have been contacted via email and provided with a description of the works.

We advise that all equipment is left powered on and services should be restored once works have completed, if they do not then customers are advised to power off all InternetTY equipment if they have it at the wall for at least 2 minutes and then power it back on again and services should then be restored. If your service doesn't restore then please contact our support team for further assistance. We apologise in advance for any inconvenience caused by the loss of service.

Past Incidents

26th August 2023

No incidents reported

25th August 2023

No incidents reported

24th August 2023

Brunswick Park - Power Failure

Our monitoring systems have detected a loss of power error to the main router which services Brunswick park leading to a full outage at the site. Updates to follow

  • Following extensive work today, the power vulnerability has been eradicated. Services are no longer considered at risk.

  • Night Conceirge have assisted in getting equipment back on. Appears stable. We will continue to monitor. Engineers will attend tomorrow AM to review

  • Efforts to restore service on this occasion have been unsuccessful. Updates to follow

  • Following further contact with building management they are going to reattend to work with our engineers to restore services once again. We have already put in place for our engineers to attend first thing in the morning to investigate why this is happening however it is of upmost importance that we restore service as quickly as we can this evening to minimise disruption. Updates to follow on progress of investigations

  • Our monitoring systems have detected that the issue has occurred again. Network operations are investigating the route cause of this and will update accordingly.

  • All services have now reinstated. Outage marked as resolved by Network operations as of 21:08:00 24/08/2023 . Anyone still having issues is urged to contact our customer services team.

  • Building management have now restored power to the equipment which is now coming back online. Our Network Team will now monitor the equipment. Services remain at risk during this time.

  • Building management are now on site and are now working with our Network Team to restore power.

  • Building management have been dispatched to site and have provided an eta of 20 minutes. Further updates to follow.

    • 23rd August 2023

    No incidents reported

    22nd August 2023

    No incidents reported

    21st August 2023

    North Lincolnshire North Lincolnshire

    Service Outage - Engineers are on site investigating

  • Services are restoring. We await information from the provider as to reason for outage. Services still considered at risk while we await further information

  • Tests are still being conducted to find the source of the issue

  • Description of Fault:- Primary national circuit is offline. 3rd party provider has been informed. Awaiting call back from out of hours team once preliminary tests are completed

    • 20th August 2023

    No incidents reported