InternetTY Status
Experiencing issues but no active incidents reported?
If your service appears to be down and nothing is listed, it may be a wider network issue.

Are you an OFNL customer?
Please check the OFNL incident page for any national or local outages:
View OFNL Network Incidents

If there are no reported issues, please reach out to our support team for further assistance.
All systems are operational

Stickied Incidents

24th August 2026

Core Network Routing Maintenance Window - 2309014

Engineers will be completing essential Maintenance on our Core Network, impacting the services of all customers.

Maintenance Reference: 2309014

Date - 24/08/2026 23:00 - 25/08/2026 06:00

All impacted customers have been contacted via email and provided with a description of the works.

We advise that all equipment is left powered on and services should be restored once works have completed, if they do not then customers are advised to power off all InternetTY equipment if they have it at the wall for at least 2 minutes and then power it back on again and services should then be restored. If your service doesn't restore then please contact our support team for further assistance. We apologise in advance for any inconvenience caused by the loss of service.

Past Incidents

7th June 2023

Liverpool Ratcliffe Building, Princeton Place

We are currently investigating partial service outage at the Ratcliffe Building. We are working with the on-team site to check power to the equipment. A further update is expected shortly.

  • Internet services have now been restored.

  • Power is now restoring to the building.

  • We have been notified that power to an area of the building is currently off due to an electrician working within this area of the building. They are unable to restore power currently for safety reasons, but do expect that power will be restored within the hour and internet services will then resume at this point.

    • 6th June 2023

    No incidents reported

    5th June 2023

    No incidents reported

    4th June 2023

    No incidents reported

    3rd June 2023

    No incidents reported

    2nd June 2023

    No incidents reported

    1st June 2023

    Liverpool Chavasse Mews, Liverpool

    Our Network Operations Team are currently investigating a partial loss of service for some residents of Chavasse Mews, Liverpool. Initial investigations have identified power failure to a piece of equipment. We are currently working alongside building management to resolve this. A further update is expected shortly.

  • Our engineer has now restored power to the equipment and services are now back online. Our Network Operations Team will continue to monitor this to ensure stability.

  • Our engineer has arrived on site and is currently completing further investigation. An update is expected shortly.

  • Our engineer is expected to arrive on site at 08:15.

  • An engineer has now been assigned and they are scheduled to attend in the morning. A further update will follow with an approximate ETA for arrival on site.

  • An engineer will be dispatched as soon as possible to investigate this on site.

  • Unfortunately our Network Operations Team have been unable to restore power to the equipment at this time.