InternetTY Status
Experiencing issues but no active incidents reported?
If your service appears to be down and nothing is listed, it may be a wider network issue.

Are you an OFNL customer?
Please check the OFNL incident page for any national or local outages:
View OFNL Network Incidents

If there are no reported issues, please reach out to our support team for further assistance.
All systems are operational

Stickied Incidents

4th June 2026

OFNL Network Wide Maintenance - OFNLITYNW004

OFNL Description of Works:

OFNL are working to upgrade our Core Routers to provide increased capacity for ISP connections in Telehouse West. As part of this work, OFNL will be performing a change to our Core Router chassis in Telehouse West (THW). 

Classification - Affected

Time:

Start Time: 04-06-2026 00:01:00 End Time: 04-06-2026 06:00:00

All impacted customers have been notified by email and provided with further information in relation to the works. We will be using this incident to provide updates to our customers and ensure close monitoring of our network so that we can restore services as quickly as possible following completion of the works at their end.

Past Incidents

1st July 2022

Northern Power Grid - North Thorseby and Marshchapel Street Cabinets

We have been made aware of an unplanned power cut currently affecting our street furniture in North Thoresby and Marshchapel

Restoration Estimate: 8:15 PM - 01 Jul'22

Statement from Northern Power Grid:

The power cut affecting your cabinet has been caused by an unexpected problem with the cables or equipment that serve your area

  • Services have now been reinstated for 11 HOURS with close monitoring. Anyone still having issues please contact our customer experience team.

  • Latest Reason from North Power Grid for Power loss:

    We've had to switch off the power for safety purposes whilst our engineers work on the cables and equipment that serves your area. We appreciate your patience and understanding

  • All power Services are currently still affected with a new Restoration Estimate:10:30 PM - 01 Jul'22

    • 30th June 2022

    No incidents reported

    29th June 2022

    Liverpool Wolstenholme Square Liverpool Block A

    24 customers are currently without service in this building. A piece of equipment is not responding as it should and we are unable to resolve this remotely. Engineers have been dispatched to the site. The current estimated time of arrival is 8pm.

  • Engineers have resolved the issue and are now monitoring

  • Engineers are on-site and inspecting the equipment

    • 28th June 2022

    No incidents reported

    27th June 2022

    No incidents reported

    26th June 2022

    No incidents reported

    25th June 2022

    No incidents reported