Experiencing issues but no active incidents reported?
If your service appears to be down and nothing is listed, it may be a wider network issue.
Are you an OFNL customer?
Please check the OFNL incident page for any national or local outages:
View OFNL Network Incidents
If there are no reported issues, please reach out to our support team for further assistance.
Some systems are experiencing issues
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Stickied Incidents
25th October 2026
LincolnshirePower Outage: Low Villages North Lincolnshire
We are aware of a power outage within the Low Villages affecting our cabinet; Customers in this area may be currently experiencing a loss of service. Please do not reset your router. Our engineering team is working on deploying secondary power.
Power in the Low Villages has been restored; Our engineers have switched the cabinet back to mains power; We will continue to monitor throughout the evening.
Our engineering team have applied generation and will remain onsite until mains power has been restored.
Past Incidents
5th January 2022
Barrow-Upon-Humber Network Line Issue
Our engineers are investigating a Line fault to our Barrow Cabinet. This is currently resulting in no internet for our Barrow customers. Engineers have been dispatched from our North Linconshire Base.
Openreach restored service at 13.31 this afternoon. We have been monitoring service since and everything appears restored.
Openreach has confirmed they have dispatched an engineer to resolve the problem. Next update 13.00
Our engineers have investigated and confirmed the issue is within Openreach. They have confirmed that resources are being allocated to resolve. Next update at 13:00
Engineers have now arrived at our Barrow Cabinet and are working with teams along the line route to identify the problem.
4th January 2022
No incidents reported
3rd January 2022
No incidents reported
2nd January 2022
North Lincs
There is currently an outage in due to an extended power outage with Northern Power Grid.
Our engineers are currently standing by to restore services.
Power has been restored and monitored for the last hour.
