Stickied Incidents

24th August 2026

Core Network Routing Maintenance Window - 2309014

Engineers will be completing essential Maintenance on our Core Network, impacting the services of all customers.

Maintenance Reference: 2309014

Date - 24/08/2026 23:00 - 25/08/2026 06:00

All impacted customers have been contacted via email and provided with a description of the works.

We advise that all equipment is left powered on and services should be restored once works have completed, if they do not then customers are advised to power off all InternetTY equipment if they have it at the wall for at least 2 minutes and then power it back on again and services should then be restored. If your service doesn't restore then please contact our support team for further assistance. We apologise in advance for any inconvenience caused by the loss of service.

Past Incidents

18th November 2021

North Lincolnshire Ulceby North Lincolnshire

Our engineers have identified a potential issue with an optical fibre port on the hardware within the local street cabinet. We have arranged for engineers to attend to swap the fault optical port between 1am and 2am on the 18/11/2021. During this time you may be without service for up to 15minutes as the optical port is swapped over. Your service should restore automatically and we request that you do not reset your equipment. We apologise for any inconvinence.

Our engineers have inspected the optics interface and replaced the relevant parts. This is now resolved. Anyone without connection is advised to restart their router.

17th November 2021

No incidents reported

16th November 2021

No incidents reported

15th November 2021

No incidents reported

14th November 2021

No incidents reported

13th November 2021

No incidents reported

12th November 2021

No incidents reported