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Experiencing issues but no active incidents reported?
If your service appears to be down and nothing is listed, it may be a wider network issue.

Are you an OFNL customer?
Please check the OFNL incident page for any national or local outages:
View OFNL Network Incidents

If there are no reported issues, please reach out to our support team for further assistance.
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Stickied Incidents

25th October 2026

Lincolnshire Power Outage: Low Villages North Lincolnshire

We are aware of a power outage within the Low Villages affecting our cabinet; Customers in this area may be currently experiencing a loss of service. Please do not reset your router. Our engineering team is working on deploying secondary power.

  • Power in the Low Villages has been restored; Our engineers have switched the cabinet back to mains power; We will continue to monitor throughout the evening.

  • Our engineering team have applied generation and will remain onsite until mains power has been restored.

    • Past Incidents

    3rd November 2021

    No incidents reported

    2nd November 2021

    Liverpool Copperas House

    We are aware of an outage in the Copperas House building within Liverpool. The building management have been having works completed within the service area of the building. It has become apparent of damage caused to cabling on the 4th floor and above.

    Replacement cabling has been ordered and engineers will visit 03/11 to restore sevices.

  • Service was restored.

    • 1st November 2021

    No incidents reported

    31st October 2021

    No incidents reported

    30th October 2021

    No incidents reported

    29th October 2021

    Manchester DDOS

    We are aware of a DDOS attack affecting the Manchester network. We are currently routing traffic to resolve this issue.

  • Our network team have managed to re-route the affected traffic and all services are flowing as normal.

    • 28th October 2021

    North Lincolnshire Planned Software Upgrade

    Planned software upgrades are being undertaken on our core routers connecting the rural villages within North Lincolnshire. This may cause an outage of up to 30minutes while each router is restarted.

  • The planned works have now been completed.

  • Works on the upgrade have now started. Services should resume shortly.