Stickied Incidents

24th August 2026

Core Network Routing Maintenance Window - 2309014

Engineers will be completing essential Maintenance on our Core Network, impacting the services of all customers.

Maintenance Reference: 2309014

Date - 24/08/2026 23:00 - 25/08/2026 06:00

All impacted customers have been contacted via email and provided with a description of the works.

We advise that all equipment is left powered on and services should be restored once works have completed, if they do not then customers are advised to power off all InternetTY equipment if they have it at the wall for at least 2 minutes and then power it back on again and services should then be restored. If your service doesn't restore then please contact our support team for further assistance. We apologise in advance for any inconvenience caused by the loss of service.

Past Incidents

8th September 2021

No incidents reported

7th September 2021

Ulcbey

We have been made away that some circuits within Ulceby appear to be offline, we have narrowed this down to one of our power feeds relating to heat, Engineers are on-route to investigate.

6th September 2021

No incidents reported

5th September 2021

No incidents reported

4th September 2021

DNS Services DNS Issues

Earlier this afternoon our monitoring platforms reported an intermittent issue with DNS resolution towards Google. Our engineers have changed our upstream DNS partner and the service seems to have been restored. We are in communication with Google Network Operations to investigate the source of this issue. For any customers who use 8.8.8.8 or 8.8.4.4 as their custom DNS servers, we advise updating to an alternative provider until this has been confirmed as resolved.

3rd September 2021

No incidents reported

2nd September 2021

No incidents reported