Stickied Incidents

8th April 2026

OFNL Network Wide Maintenance - OFNLITYNW003

OFNL Description of Works:

OFNL are working to upgrade our Core Routers to provide increased capacity for ISP connections in Telehouse West. As part of this work, OFNL will be performing a change to our Core Router chassis in Telehouse West (THW).

Classification - Affected

Time:

Start Time: 08-04-2026 01:00:00 End Time: 08-04-2026 06:00:00

All impacted customers have been notified by email and provided with further information in relation to the works. We will be using this incident to provide updates to our customers and ensure close monitoring of our network so that we can restore services as quickly as possible following completion of the works at their end.

Past Incidents

17th August 2021

No incidents reported

16th August 2021

No incidents reported

15th August 2021

No incidents reported

14th August 2021

No incidents reported

13th August 2021

No incidents reported

12th August 2021

No incidents reported

11th August 2021

No incidents reported

10th August 2021

Liverpool - Royal Exchange Liverpool Outage

We have been made aware by a Third Party that they are currently experiencing a fibre break in Liverpool City Centre.

They are currently working to restore services, we are hoping to receive an update at 15:00 with an Estimate Repair Tiem.

Services have remained stable throughout the last day since the fibre break was repaired.

The traffic is still routing via our alternative path. The third-party provider's engineers are still working to restore the fibre break.

Internetty has managed to re-route traffic via an alternative path in the short term. Customer services should be restored during this time.

Update from Third Party Provider.

We would like to notify you of a high priority incident that is impacting a service provided to you – please find below the details: Service impacted: EPL/MAN/LPL/IXR-9357

Current user impact: Outage to listed service

Initial update: We are seeing an outage in Cotton Exchange Liverpool, We have a technician on the way to site to investigate as a matter of urgency.

Next update due: 60 mins or upon progress of the case.

We are treating this issue as a high priority within our organisation and will keep you updated on the actions being taken to fully restore your service.

The Third party engineers have attended the location and repair works are underway. Our engineers are trying to re-route our traffic via alternative links, The Third Party provider has not yet provided an ETA, Our engineers are currently pressing the provider for an update.