InternetTY Status
Experiencing issues but no active incidents reported?
If your service appears to be down and nothing is listed, it may be a wider network issue.

Are you an OFNL customer?
Please check the OFNL incident page for any national or local outages:
View OFNL Network Incidents

If there are no reported issues, please reach out to our support team for further assistance.
All systems are operational

Stickied Incidents

24th August 2026

Core Network Routing Maintenance Window - 2309014

Engineers will be completing essential Maintenance on our Core Network, impacting the services of all customers.

Maintenance Reference: 2309014

Date - 24/08/2026 23:00 - 25/08/2026 06:00

All impacted customers have been contacted via email and provided with a description of the works.

We advise that all equipment is left powered on and services should be restored once works have completed, if they do not then customers are advised to power off all InternetTY equipment if they have it at the wall for at least 2 minutes and then power it back on again and services should then be restored. If your service doesn't restore then please contact our support team for further assistance. We apologise in advance for any inconvenience caused by the loss of service.

Past Incidents

11th August 2021

No incidents reported

10th August 2021

Liverpool - Royal Exchange Liverpool Outage

We have been made aware by a Third Party that they are currently experiencing a fibre break in Liverpool City Centre.

They are currently working to restore services, we are hoping to receive an update at 15:00 with an Estimate Repair Tiem.

  • Services have remained stable throughout the last day since the fibre break was repaired.

  • The traffic is still routing via our alternative path. The third-party provider's engineers are still working to restore the fibre break.

  • Internetty has managed to re-route traffic via an alternative path in the short term. Customer services should be restored during this time.

  • Update from Third Party Provider.

    We would like to notify you of a high priority incident that is impacting a service provided to you – please find below the details: Service impacted: EPL/MAN/LPL/IXR-9357

    Current user impact: Outage to listed service

    Initial update: We are seeing an outage in Cotton Exchange Liverpool, We have a technician on the way to site to investigate as a matter of urgency.

    Next update due: 60 mins or upon progress of the case.

    We are treating this issue as a high priority within our organisation and will keep you updated on the actions being taken to fully restore your service.

  • The Third party engineers have attended the location and repair works are underway. Our engineers are trying to re-route our traffic via alternative links, The Third Party provider has not yet provided an ETA, Our engineers are currently pressing the provider for an update.

    • 9th August 2021

    No incidents reported

    8th August 2021

    No incidents reported

    7th August 2021

    No incidents reported

    6th August 2021

    No incidents reported

    5th August 2021

    No incidents reported