All systems are operational

Stickied Incidents

8th April 2026

OFNL Network Wide Maintenance - OFNLITYNW003

OFNL Description of Works:

OFNL are working to upgrade our Core Routers to provide increased capacity for ISP connections in Telehouse West. As part of this work, OFNL will be performing a change to our Core Router chassis in Telehouse West (THW). 

Classification - Affected

Time:

Start Time: 08-04-2026 01:00:00 End Time: 08-04-2026 06:00:00

All impacted customers have been notified by email and provided with further information in relation to the works. We will be using this incident to provide updates to our customers and ensure close monitoring of our network so that we can restore services as quickly as possible following completion of the works at their end.

Past Incidents

5th July 2021

No incidents reported

4th July 2021

No incidents reported

3rd July 2021

No incidents reported

2nd July 2021

No incidents reported

1st July 2021

Wolstenholme / Norfolk House

We have been alerted to a localised power issue at one of our connection points. Engineers are currently investigating

  • Services fully restored closing status.

  • We can confirm resolution of this. Our engineers identified a loose cable which dislodged as they were securing the equipment.

  • Our engineers are still on-site as a second outage has occurred. They are now re-investigating this.

  • Our engineers have now restored service across the affected sites. We are still investigating the root cause of the failure and monitor the network at present.

  • Our Openreach service has now been restored, however we are experiencing issues with hardware since the repair. Our engineers are working on this and will update again shortly.

  • Our engineers have arrived on-site and awaiting the arrival of the Openreach. We anticipate an engineer in approx 30mins. at 19:30

  • We have dispatched engineers to site with an approximate arrival time of 18:30. More updates to follow shortly.

  • We have identified an issue with the Fibre service providing the building. We have raised this with Openreach and awaiting an estimated fix time.

  • We are working with building management at present to restore services.

    • 30th June 2021

    No incidents reported

    29th June 2021

    No incidents reported