All systems are operational

Stickied Incidents

8th April 2026

OFNL Network Wide Maintenance - OFNLITYNW003

OFNL Description of Works:

OFNL are working to upgrade our Core Routers to provide increased capacity for ISP connections in Telehouse West. As part of this work, OFNL will be performing a change to our Core Router chassis in Telehouse West (THW). 

Classification - Affected

Time:

Start Time: 08-04-2026 01:00:00 End Time: 08-04-2026 06:00:00

All impacted customers have been notified by email and provided with further information in relation to the works. We will be using this incident to provide updates to our customers and ensure close monitoring of our network so that we can restore services as quickly as possible following completion of the works at their end.

Past Incidents

8th April 2021

Liverpool Norfolk House 1 & 2

Our network team is investigating issues at the present time with performance issues relating to the communal wifi services at Norfolk House 1 and 2. The team is still investigating the root cause of this and will update this page once more information becomes available.

  • .

  • Our engineers have found the issue relating to the manufacturer's latest software update and the devices are not allowing a down grade, They have created a temporary work around by introducing a new network name ITY_NF1 and ITY_NF1_5G.

    The 5G network has become password locked and the password to connect to this network is 12345678

    Once connected you will need to enter your usual user account details to gain access to the internet.

  • Our engineers are still working to restore service at this time on the 5G

  • Engineers are now on their way to the Norfolk House Complex.

    They are attending to resolve the issues however we do not have an ETA on fix at the moment but we are doing all we can remotely and with engineers on site to restore service as soon as possible.

  • Our engineers have located an issue with the Wifi Platform. The issue relates to the 5G network Name. Connecting devices to the NON-5G network means the device will operate normally.

    Our engineers are continuing to work on a resolution to the outstanding issue.

    • 7th April 2021

    No incidents reported

    6th April 2021

    No incidents reported

    5th April 2021

    No incidents reported

    4th April 2021

    No incidents reported

    3rd April 2021

    No incidents reported

    2nd April 2021

    No incidents reported