InternetTY Status
Experiencing issues but no active incidents reported?
If your service appears to be down and nothing is listed, it may be a wider network issue.

Are you an OFNL customer?
Please check the OFNL incident page for any national or local outages:
View OFNL Network Incidents

If there are no reported issues, please reach out to our support team for further assistance.
All systems are operational

Stickied Incidents

24th August 2026

Core Network Routing Maintenance Window - 2309014

Engineers will be completing essential Maintenance on our Core Network, impacting the services of all customers.

Maintenance Reference: 2309014

Date - 24/08/2026 23:00 - 25/08/2026 06:00

All impacted customers have been contacted via email and provided with a description of the works.

We advise that all equipment is left powered on and services should be restored once works have completed, if they do not then customers are advised to power off all InternetTY equipment if they have it at the wall for at least 2 minutes and then power it back on again and services should then be restored. If your service doesn't restore then please contact our support team for further assistance. We apologise in advance for any inconvenience caused by the loss of service.

Past Incidents

8th April 2021

Liverpool Norfolk House 1 & 2

Our network team is investigating issues at the present time with performance issues relating to the communal wifi services at Norfolk House 1 and 2. The team is still investigating the root cause of this and will update this page once more information becomes available.

  • .

  • Our engineers have found the issue relating to the manufacturer's latest software update and the devices are not allowing a down grade, They have created a temporary work around by introducing a new network name ITY_NF1 and ITY_NF1_5G.

    The 5G network has become password locked and the password to connect to this network is 12345678

    Once connected you will need to enter your usual user account details to gain access to the internet.

  • Our engineers are still working to restore service at this time on the 5G

  • Engineers are now on their way to the Norfolk House Complex.

    They are attending to resolve the issues however we do not have an ETA on fix at the moment but we are doing all we can remotely and with engineers on site to restore service as soon as possible.

  • Our engineers have located an issue with the Wifi Platform. The issue relates to the 5G network Name. Connecting devices to the NON-5G network means the device will operate normally.

    Our engineers are continuing to work on a resolution to the outstanding issue.

    • 7th April 2021

    No incidents reported

    6th April 2021

    No incidents reported

    5th April 2021

    No incidents reported

    4th April 2021

    No incidents reported

    3rd April 2021

    No incidents reported

    2nd April 2021

    No incidents reported