We are still seeing stable services across our OFNL Connections and have reduced status from "Performance Issues" to operational. This incident does, however, remain open with the latest update from the OFNL Incident being the following:

Update (25 Feb 2026 14:58hrs) We have escalated this incident internally and assembled an incident response team that is actively investigating the issue.

We will provide further updates as soon as additional information becomes available.

Update to follow

Update from OFNL's Status page:

385661: INCIDENT AFFECTING INTERNET SERVICES
Last updated:(25 Feb 2026 14:13hrs) Status: Currently open. Location: Multiple locations. We have a network incident across multiple areas affecting internet services. Our team are looking into this and will provide an update by 16:00.

Please do not reset your equipment. No updates for this incident yet.

Our management team are in touch with the OFNL Wholesale team to establish the reason for this outage to keep our customers informed. At this time, we are seeing a large proportion of sessions online and operational at this time. Update to follow

We are seeing that a large proportion of sessions have been restored. We are currently in communication with OFNL to establish the route cause of the outage. Update to follow

We have confirmed with our fellow OFNL Suppliers that this issue is within the OFNL Network and that these issues are being seen widespread across the nation. We are awaiting an update on the incident cause from OFNL and will provide updates as and when we have them from OFNL