All Services have been restored. We have received an update from the third-party backhaul provider that there was a localised issue. We will continue to monitor services, and if there is a further outage, this incident will be reopened.

We have requested a Full reason for the outage report from the provider in question and will continue to push to ensure all required changes are made to mitigate any future occurrences.

We are watching service restoration

We have identified the outstanding fault as an issue with a third-party backhaul provider to the area. We have raised this issue with them and are awaiting a further update. Updates to follow

All services have been restored. Our Network Operations Engineers worked with the on-site concierge to find the root cause of the fault and restore services. We are continuing to monitor the building as always and working to prevent future occurrences. We apologise for any inconvenience caused by this outage. Incident Closed

We are now watching a full-service restoration. Update to follow

We are aware of some services that have still not been restored following the changes made to the on-site. We are actively investigating this. Updates to follow

We are watching service restoration. Update to follow

All Network Level checks have come back as expected, indicating an issue on site. We are working with an on-site concierge to investigate this. Updates to follow