We are investigating reports of service outages to our OFNL Customer base. We are not seeing any network alarms within the InternetTY Network and suspect that there is an OFNL National Service Outage. Updates to follow
OFNL have since provided the following updates via their incidents page:
Update (09 Mar 2026 16:21hrs)
Work to restore service was completed at 15:03 on 09/03/2026. Customers should now find all services operating as expected. We will continue to monitor performance to ensure stability.
If you experience any issues after this time, please report them through the usual channels so they can be investigated as individual cases.
We apologise once again for any inconvenience caused and thank you for your patience throughout this incident.
This incident was closed on Monday, March 9th, 2026 at 16:21hrs.
Following a substantial period of monitoring, following these updates, our incident is now also closed. We apologise for any inconvenience caused to our customers as a result of today's OFNL outage. We will continue to monitor services as always and will reopen the incident should we see any further interruptions to services. We trust OFNL will take all steps necessary to mitigate future occurrences.
We are still seeing stable services since the most recent drop. If you have reset your Wi-Fi router or are still without internet service, then please reach out to our support team as soon as possible. You can contact us by:
Phone: 0333 102 0000
Live chat at InternetTY.uk
Or by emailing team@internetty.uk
OFNL have acknowledged an incident as follows:
387189: INCIDENT AFFECTING INTERNET AND PHONE SERVICES
Last updated:(09 Mar 2026 15:09hrs)
Status: Currently open.
Location: Multiple locations.
We have a network incident in multiple areas affecting phone and internet services. Our team are looking into this and will provide an update by 17:00.
Please do not reset your equipment.
No updates for this incident yet.
The OFNL Incident page is currently down; however, we will continue to monitor services. Once this is restored, you can track the incident at https://portal.ofnl.co.uk/incidents/view
Investigations have found session drops at approximately 14:53 and 15:03. We are now seeing a large number of services restored; however, we are continuing to monitor our OFNL customer connections very closely and will liaise with OFNL to establish a reason for the outage. This incident remains open with updates to follow
