No incidents reported
No incidents reported
No incidents reported
No incidents reported
No incidents reported
Last night, a core piece of aggregation equipment experienced a fault. Our engineers investigated immediately and carried out an overnight firmware upgrade.
Unfortunately, the issue has re-appeared this morning.
We have now re-routed as many services as possible away from the affected equipment. Services should therefore be working, although some customers may experience slower speeds than usual during this period.
Engineers are currently on their way to the local exchange with replacement equipment, which will be installed to stabilise services while a full investigation continues.
We appreciate this is frustrating and apologise for the disruption. Further updates will be provided as soon as we have more information.
Engineers have completed monitoring and incident is now closed
New equipment has been installed and is now in service - engineers are closely monitoring
New equipment has been connected and is powering up - more updates to follow
Our engineers have arrived on-site; more updates to follow. Please do not reset your equipment.
The vehicle has left our Barton site and is on route to Wootton Exchange - Estimated time to arrive to site is 15 minutes
Replacement equipment has been configured and is being transferred onto a vehicle to be moved the to exchange
No incidents reported
Our monitoring indicates a full loss of service to customers in the Oregon building at Princeton Place. Updates to follow
All services have now restored.
If you are still without service, then please turn off your router at the wall, wait 30 seconds and then turn it back on again. If you are then still without service or if you have reset your equipment, then please contact our support team via telephone on 0333 102 0000, live chat at internetty.uk or email team@internetty.uk. Our customer support team are available until 10 pm this evening or from 8 am tomorrow morning. We apologise profusely for any inconvenience caused by this outage.
Services restoring. We are watching service restoration very closely. Update to follow
Engineers remain on site. Investigations found a faulty Network Switch. This has since been replaced, and on-site engineers are now working with Network Operations to implement and configure the replacement switch. Updates to follow
Engineers have just arrived on site. Updates to follow
Electricians have attended the building and have confirmed that there is power to our equipment. On-site checks carried out with our Network team indicate a faulty PSU or Network Switch. InternetTY engineers have been dispatched to the site with an estimated time of arrival of 8:30 pm. Updates to follow
We have raised this with building management, and Electricians are on their way to site - More updates to follow