No incidents reported
OFNL Description of Works:
On the 4th June 2026, OFNL upgraded their Core Routers to increase capacity for ISP connections at Telehouse West (THW) and swapped their Chassis there. To complete this work, OFNL needs to initiate a final reboot of the equipment to bring it into service. OFNL expect this final reboot to take up to 45 minutes.
Classification - Affected
Time:
Start Time: 01-07-2026 02:00:00 End Time: 01-07-2026 06:00:00
All impacted customers have been notified by email and provided with further information in relation to the works. We will be using this incident to provide updates to our customers and ensure close monitoring of our network so that we can restore services as quickly as possible following completion of the works at their end.
Works have seemingly been completed by OFNL. We saw our interconnections drop at approximately 02:16 and restoration at approximately 02:41. Following monitoring since our interconnections came back online, we are happy to report that traffic is back to expected levels for the time of day. Our Network Operations team will be on hand for the remainder of the allocated window, however we do not expect any further interruption to services. Anyone still without service is advised to turn off all equipment within the property for a minimum of 2 minutes and then turn it back on again, and service should be restored. If you are still without service, then please contact our support team by emailing team@internetty.uk, or you can contact the team via Telephone on 0333 102 0000 and Live Chat at InternetTY.uk from 08:00 this morning. If you have held the reset button on your equipment, then please make the team aware so that they can best assist in manual reconfiguration.
We would like to take this opportunity to thank our customers for their patience and understanding whilst OFNL conducted these works. This incident will now be closed but will be reopened in the event of any further service interruptions
All services have been restored, and customer sessions are back to expected levels. We are monitoring connections very closely
Our OFNL Interconnections have just come back online. We are watching session restorations very closely. Updates to follow
Our OFNL interconnections have just gone offline. We are closely monitoring and will await service restoration. Updates to follow
OFNL's window has now commenced. We are actively monitoring our interconnections and will provide an update when we begin to see sessions begin to drop
Our Engineers are on hand and actively monitoring our interconnections with OFNL ahead of tonight's work. Updates to follow
Our monitoring systems and customer reports have made us aware of a full service outage in areas of the North West. Updates to follow
Third-Party Incident Closed. Update:
"Hi,
Our engineering team have identified a temporary loss of connectivity to a core device within our network. Connectivity has been restored, and we can see that affected customer services have been restored. Our team are monitoring our core device closely and is currently working with our vendor to understand the root cause of the issue."
Following a period of monitoring, we will also be closing this incident; however, it will reopen should we see any further interruptions to our services. We will, of course, contact the provider in question and request a full Reason for Outage report and ensure that all necessary steps are taken to mitigate future occurrences. We would like to take this opportunity to thank our customers for their patience during this incident and apologise profusely for any inconvenience caused
All services have now been restored. We are awaiting an update from our backhaul provider on the implemented fix and the reason for the outage. Anyone still without service at this time is urged to contact our support team via telephone on 0333 102 0000, Live chat at InternetTY.uk or email team@internetty.uk. We apologise profusely for any inconvenience caused by this outage today. This incident will remain open to allow a period of monitoring whilst we await full incident closure and reason for outage from the third party.
We are watching a number of services restore
Update from the Backhaul Provider:
"We are aware of a network outage currently affecting multiple services. Our support team is actively investigating the issue, and an update will be shared as soon as possible.
Thank you for your patience.
We apologise for the inconvenience caused."
We will continue to push for updates and apologise for the impact that this is having on our customers. Updates to follow
We have identified that the fault is as a result of losing one of our major backhaul providers in the region. We have contacted them and raised a fault. Updates to follow
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