Past Incidents

Incident Closed. Following a substantial period of monitoring, we are happy that services are stable. We apologise profusely for any inconvenience caused by the brief outages experienced

Backhaul Provider Update:

The emergency change has been completed, and post-maintenance checks are ongoing.

Update to follow

All services have been restored. Services dropped at 2026-02-06 00:35:04 and were restored as of 2026-02-06 00:45:13. We are now awaiting an update from the Backhaul provider to confirm incident resolution before this incident is consequently closed. Updates to follow

The planned emergency change has begun, and services are affected. Update to follow

All services have been restored. Today's brief outages have been linked to our backhaul provider for a number of sites across the North West, who have declared a major Core Network Incident resulting in outages to our services in some areas between 2026-02-05 14:35:05 and 2026-02-05 14:40:12 and again between 2026-02-05 18:15:05 and 2026-02-05 18:25:05 . The provider has issued the following update:

Following the incidents today and from advice from our vendor, we are planning to make an emergency change this evening. The window will be 12 am-4 am, total downtime is expected to be under 30 minutes - we will confirm before the work starts and after it has been completed.

This will interrupt our services and we will provide further updates from the supplier as and when we have them. At this time all services are fully operational.

Services are being restored. We are watching service restoration closely. Update to follow

Our monitoring indicates that services have dropped again. We are actively investigating this outage. Updates to follow

All services have been restored and are operating normally. We apologise profusely for this brief outage. We are investigating the root cause and will continue to monitor services closely.

Services are being restored. We are watching service restoration closely. Update to follow