InternetTY Status
Experiencing issues but no active incidents reported?
If your service appears to be down and nothing is listed, it may be a wider network issue.

Are you an OFNL customer?
Please check the OFNL incident page for any national or local outages:
View OFNL Network Incidents

If there are no reported issues, please reach out to our support team for further assistance.
Some systems are experiencing issues

Stickied Incidents

24th August 2026

Core Network Routing Maintenance Window - 2309014

Engineers will be completing essential Maintenance on our Core Network, impacting the services of all customers.

Maintenance Reference: 2309014

Date - 24/08/2026 23:00 - 25/08/2026 06:00

All impacted customers have been contacted via email and provided with a description of the works.

We advise that all equipment is left powered on and services should be restored once works have completed, if they do not then customers are advised to power off all InternetTY equipment if they have it at the wall for at least 2 minutes and then power it back on again and services should then be restored. If your service doesn't restore then please contact our support team for further assistance. We apologise in advance for any inconvenience caused by the loss of service.

Past Incidents

18th August 2026

Liverpool Brunswick Park Liverpool (Princeton Place)

We are aware of an outage affecting internet services at Brunswick this morning.

Our network team has been carrying out remote diagnostics and recovery work, and engineers have also been dispatched to site. Unfortunately, access to the relevant plant/network area has been delayed while we work with the site team to gain entry.

Please leave your InternetTY equipment powered on and connected, and do not factory reset or disconnect any cabling unless instructed by our support team.

  • All services have now been restored.

    We are continuing to work on the connection and therefore consider services to be at risk while this work is completed.

    If you remain without service, please contact our Support Team on 0333 102 0000 so we can investigate your connection individually.

    Thank you for your patience while we continue to work on site.

  • Our remote engineers have now also been able to restore service to all remaining areas. We are currently reviewing the reason for outage and will provide an update in due course. At this time field engineers remain en route to carry out on site checks

  • Our remote engineers have successfully restored services to Apartments 163 and above.

    If your apartment is 163 or above and you are still without service, please contact our Support Team on 0333 102 0000 so we can investigate your connection individually.

    Engineers are currently travelling to site and will be working to restore services to Apartments 1–162 as soon as they arrive.

    We will continue to provide updates as work progresses.

  • Engineers have been dispatched and access to equipment on site organised. Engineers' arrival is expected within 2 hours. Next update to follow shortly afterwards

    • 17th August 2026

    No incidents reported

    16th August 2026

    North Lincolnshire Barton upon Humber

    We are aware of reports of an outage, our team is investigating. Update to be provided shortly.

  • The router is now back online and stable.

  • We have noticed a core routing equipment has restarted, If your service has not restored please power cycle your router and services should restore.

    • 15th August 2026

    No incidents reported

    14th August 2026

    No incidents reported

    13th August 2026

    No incidents reported

    12th August 2026

    No incidents reported