All systems are operational

Stickied Incidents

2nd December 2025

Core Network Upgrades Maintenance Window - 2309012

Engineers will be completing essential Maintenance on our Core Network, impacting the services of all customers.

Maintenance Reference: 2309012

Date - 02/12/2025 23:00 - 03/12/2025 06:00

All impacted customers have been contacted via email and provided with a description of the works.

We advise that all equipment is left powered on and services should be restored once works have completed, if they do not then customers are advised to power off all InternetTY equipment if they have it at the wall for at least 2 minutes and then power it back on again and services should then be restored. If your service doesn't restore then please contact our support team for further assistance. We apologise in advance for any inconvenience caused by the loss of service.

Past Incidents

25th November 2025

No incidents reported

24th November 2025

North Lincolnshire Network Incident

We are aware of a network incident affecting services in DN18 South Ferriby and DN20 postcodes. Engineers have arrived in the area and are investigating. Please do not reset your equipment.

  • Engineers diagnosed an optic failiure. The faulty optic has now been replaced, and all services are back up and running as expected.

    Our sincere apologies for the disruption caused, and thank you for your patience while we worked to restore service.

    If you are still without services please let us know.

  • 23rd November 2025

    No incidents reported

    22nd November 2025

    No incidents reported

    21st November 2025

    No incidents reported

    20th November 2025

    No incidents reported

    19th November 2025

    No incidents reported